Business Process Improvement
is undergoing a major transformation
Increasingly businesses like yours are exploring Business Process Management (BPM) and its related fields. Process Mapping, Process Improvement (BPI), Process Mining (PM) and Process Intelligence (PI)) are all part of this complex and rapidly evolving field. Contributing to the ‘confusion’ is the speed, insights, and accuracy new technologies in Process Mining and Intelligence can now bring.
Arkturus is a leader and innovator in its approach to Process Intelligence and Process Improvement. To help you understand the “Arkturus difference” we have identified each phase of work for easy contrast and comparison.
Workshops are held with business reps involved in the process, who describe what they do for their part. After many such workshops and meetings, a process chart is manually produced using a diagram or mapping tool. Usually only the ‘Happy Path’ is drawn. The analyst also needs to define reporting requirements and wait for data from the BI team to measure current process performance.
Changes the discovery process completely. The data is sourced directly from the relevant systems up front and is processed by algorithms unique to Arkturus. You can then automatically visualise the flow using a chart showing everything that occurs in your business processes. Not just the Happy Path – the one followed by most – but more importantly, all the exception events that occur.
The result is a more complete, accurate and better understanding of your current process – produced faster and with much less effort.
You now have a strong foundation for ongoing discussion and analysis.
1) Heavily based on user perception and anecdotal evidence. Often with inaccurate recollection, unfair focus on handover points and rarely backed by hard evidence.
2) Because there is no hard data to perform impact analysis at this point, the prioritisation of issues is also based on user perception.
3) Some of these issues may not in fact be worth investigating. However, this is usually not known until time and effort is spent getting data to analyse.
1) Your analyst rapidly identifies problem areas with the process visualisation and analytical tools in Arkturus.
2) While user input must still be considered, machine learning features automatically suggest less obvious (often hidden) problem areas to investigate.
3) Fact-based impact analysis is performed immediately. You can ascertain the actual impact of an issue and prioritise your issues register.
Accurate impact analysis is based on what is actually happening in your processes. It leads to better prioritisation;
spending time and effort on problem areas with the most impact to the business.
Root Cause Analysis
Currently, up to 80% of time and effort on process analysis is spent on sourcing data and developing reports. Instead of more beneficial analysis and finding of insights. This is because analysts rely on technical personnel to provide datasets or reports to them for investigation. Depending on the availability of skilled data resources, this request could take days or weeks to fulfill. Once provided, any changes can lead to further delays – with the manual analysis of spreadsheet data not being optimal.
Your analyst can immediately use Arkturus to perform root cause analysis without assistance (or delays) from technical staff. With Arkturus’ interactive approach, an analyst gets answers to their questions quickly and easily. The visual nature of the tool allows the analyst to see process variants easily, compare processes and filter based on attributes. They can see time lapse views, drill down to individual cases, focus on certain steps or nodes, instantly detect rework, highlight bottlenecks etc.
Higher quality analysis leads to identification of more optimal process improvements.
Spend your valuable time and resource on analysis and understanding, not wrestling data.
Managing Change Initiatives
1) Spreadsheets and other standard tools are typically used to keep track of the artefacts of an improvement project.
2) Problem areas, impacts and benefits are recorded in spreadsheets.
3) Analytical examples are stored in screen shots, spreadsheets and documents, reports and charts.
4) Initiatives may be managed using an issue or project tracking tool, or often Excel. Sometimes physical kanban boards are used.
5) Outputs are hard to share and difficult to manage and maintain, as they are updated.
1) Has all the functionality built in to manage and coordinate process improvement activity.
2) Symptoms are recorded, scored and assessed in the tool. From these, initiatives are raised to track progress on those symptoms that are prioritised.
3) Any analytical result found in Arkturus, e.g. process charts, graphs, individual cases, are tagged and shared.
4) A kanban board tracks progress, as well as change points, KPIs and benefits realised.
5) Continuous improvement is distributed throughout the enterprise and managed with Arkturus.
Arkturus streamlines the management of changes and makes the delivery of continuous process improvement a reality in your organisation.
Usually a report is developed to measure the impact of changes. The effort and cost can be quite high, depending on its complexity. The report is usually limited to the expected impact of the change. Sometimes it is hard to measure the change at a granular enough level – this can result in unexpected impacts being missed altogether. Often, the cost and delay required to develop the report is prohibitive, which can result in the measurement not occurring at all.
Arkturus enables your analyst to create the KPIs/metrics to measure a change – instantly – with no need for a developer to write a report. The KPIs are created visually and are completely codeless. It makes creating KPIs easy – measure the holistic process or a sub-set. Unexpected impacts (positive or negative) are immediately identified. Adding your KPIs to customisable dashboards for all users is simple and codeless.
Instant and codeless KPI creation deployed to user specific dashboards makes measuring change impacts, plus ongoing monitoring, fast and simple.